Effective Date: September 16, 2026

LoftsPHX (“LoftsPHX,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, rental inquiry forms, applications, telephone calls, text messages, email communications, and property-management activities.

Information We Collect

We may collect information that you voluntarily provide, including:

Your name, telephone number, email address, and mailing address
Rental preferences and desired move-in date
Information submitted through rental inquiry or scheduling forms
Rental application and tenant information
Communications between you and LoftsPHX
Maintenance requests, property-related records, and payment information
Other information you choose to provide

Our website and service providers may also automatically collect limited technical information, such as your browser type, device type, IP address, referring page, and website usage information.

How We Use Your Information

We may use your information to:

Respond to rental inquiries
Schedule property tours
Process rental applications
Communicate application or leasing updates
Prepare and administer leases
Provide property-management and tenant services
Coordinate maintenance and repairs
Send notices, reminders, and other property-related communications
Maintain business and transaction records
Improve our website, properties, and services
Comply with legal obligations and protect our legal rights

Text Message Communications

If you provide your mobile telephone number and consent to receive text messages, LoftsPHX may send you messages concerning rental inquiries, tour scheduling, application updates, leasing, maintenance, account reminders, and other property-related matters.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at info@loftsphx.com.

Consent to receive text messages is not a condition of renting, purchasing, or receiving services from LoftsPHX.

Mobile information, including telephone numbers, SMS opt-in records, and SMS consent, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

We may provide information to service providers that help us deliver communications or operate our business, but only as necessary to provide those services. These providers are not authorized to use your mobile information for their own marketing purposes.

How We Share Information

We may share information when reasonably necessary with:

Property owners, managers, employees, and authorized representatives
Leasing, maintenance, accounting, screening, payment, technology, and communication service providers
Government agencies or other parties when required by law
Professional advisers, such as attorneys, accountants, and insurers
Parties involved in a business transfer, reorganization, or similar transaction

We do not sell your personal information.

Data Security and Retention

We use reasonable administrative and technical measures to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to provide services, maintain business and property records, comply with legal obligations, and resolve disputes.

Your Choices

You may ask us to review, correct, or delete certain personal information by contacting us. Some information may need to be retained for legal, leasing, accounting, or legitimate business purposes.

To stop receiving text messages, reply STOP. To stop receiving nonessential email communications, use the unsubscribe method provided or contact us.

Third-Party Services and Links

Our website or communications may contain links to services operated by other companies. Their privacy practices are governed by their own policies, and LoftsPHX is not responsible for their websites or practices.

Children’s Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

LoftsPHX
Email: info@loftsphx.com
Website: https://www.loftsphx.com

SMS Terms and Conditions

Effective Date: September 16, 2026

These SMS Terms and Conditions apply to text messages sent by LoftsPHX (“LoftsPHX,” “we,” “us,” or “our”).

SMS Program Description

Individuals may choose to receive text messages from LoftsPHX concerning:

Rental inquiries and property availability
Property-tour scheduling
Rental application updates
Lease and move-in coordination
Tenant account reminders and property notices
Maintenance requests and repair scheduling
Other rental or property-related communications

How to Opt In

You may opt in by entering your mobile number on a LoftsPHX inquiry or application form and checking the SMS consent box. You may also opt in through another documented method that clearly indicates your agreement to receive text messages from LoftsPHX.

By opting in, you confirm that you are the authorized user of the mobile number provided and agree to receive text messages from LoftsPHX at that number.

Consent to receive text messages is not a condition of renting, purchasing, or receiving services.

Message Frequency

Message frequency varies depending on your rental inquiry, application, lease, maintenance request, or other interactions with LoftsPHX.

Message and Data Rates

Message and data rates may apply according to your mobile carrier and service plan. LoftsPHX does not charge a separate fee for sending text messages.

Opting Out

You may stop receiving text messages at any time by replying STOP to any message from LoftsPHX.

After you reply STOP, you may receive one final message confirming that you have been unsubscribed. You will then no longer receive SMS messages unless you provide consent again.

Assistance

For assistance, reply HELP to a LoftsPHX text message or contact us at:

Email: info@loftsphx.com
Website: https://www.loftsphx.com

Supported Carriers

Text-message delivery is subject to the availability and operation of participating wireless carriers. Wireless carriers are not responsible for delayed or undelivered messages.

Privacy

Information collected through the SMS program is handled according to our Privacy Policy:

https://www.loftsphx.comprivacy-and-sms-terms

Mobile information, SMS opt-in records, and SMS consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Service Availability

Text-message delivery is not guaranteed. Messages may be delayed or not delivered because of carrier availability, network conditions, equipment issues, or other circumstances outside our control.

For emergencies or urgent situations involving immediate danger, call 911. Do not rely solely on text messaging for emergency maintenance or safety matters.

Changes to These Terms

We may update these SMS Terms and Conditions periodically. Changes will be posted on this page with an updated effective date. Your continued participation in the SMS program after an update constitutes acceptance of the revised terms.

Contact Us

Questions concerning these SMS Terms and Conditions may be directed to:

LoftsPHX
Email: info@loftsphx.com
Website: https://www.loftsphx.com